Casework Coordinator – Mediation Surrey

Role: Casework Coordinator

Location: Surrey- home based

Salary: £13.55 per hour

Contract type: Permanent, part time – 25 per week on a flexible working pattern with occasional requirement to work in the evening.

The role
Working as part of a team of Coordinators, this role ensures that mediation and coaching cases are recorded, actioned and reported on in a prompt and efficient way. This includes:

• Take primary responsibility for a specific service within the range that we offer and/or managing processes such as: recruitment and induction; Mediator/Coach social, development and engagement; or Case Management System (CMS) reporting.
• Maintain accurate information about cases on a single cloud-based CMS.
• Ensure that referrals are appropriate and that parties are clear about the service they are being offered
• Ensure cases are allocated to Mediators/Coaches and that Mediators/Coaches are supported through each to case completion.

Core requirements for the role that the applicant can demonstrate at interview:

• Building relationships in person and by phone, particularly talking to clients over the phone and being the contact point for a group of dispersed Mediators/Coaches

• Good IT skills, especially Microsoft Word and Excel

• Working as part of a team

• Any knowledge or experience of mediation or coaching is highly desirable but not essential

The applicant will possess the following:

• Good written and spoken communication

• Good IT skills, especially Microsoft Word and Excel

• Ability to respond to changing priorities

• Self-motivated and able to work alone the majority of the time

• Experience with case management or other management information systems highly desirable but not essential.

For a full job description and person specification email:

Application process
Please provide a current CV plus a covering statement outlining why you believe you are suitable for the role. Email both documents to by 5 p.m. on Friday 4th September 2020

Interviews will take place during the week commencing 7th September 2020 via Zoom or Microsoft Teams. Please indicate your availability during that week. Those called for interview will be informed by 6 p.m. on Monday 7th September when you will be notified of the time and date of your interview.